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Politique de confidentialité

LearnFlow Privacy Policy


This Privacy Policy was last updated on October 23, 2024.


At LearnFlow, we are committed to protecting the privacy of our users and handling their personal data responsibly and transparently. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our services. It is designed to inform you of your rights and choices regarding your privacy.


Table of Contents


1. Scope of the Policy
2. Data Collected

- 2.1. User-Provided Personal Data

- 2.2. Automatically Collected Data

3. Use of Data
4. Data Sharing
5. Data Security
6. Your Privacy Rights

- 6.1. Right of Access and Rectification

- 6.2. Right to Deletion

- 6.3. Right to Data Portability

- 6.4. Right to object and restriction

- 6.5. Right to withdraw consent

7. Data retention
8. International data transfer
9. Children’s privacy
10. Changes to this Policy
11. Contact


1. Scope of the Policy


This Privacy Policy applies to all users of our platform, whether learners, trainers or visitors, as well as to all services provided by LearnFlow, including our websites, mobile applications and any other associated technology services.


2. Data collected


To provide you with our services in an optimal way, we collect different types of personal data. This data is generally collected in two ways: (i) directly provided by you, or (ii) automatically collected through our systems.


2.1 User-Provided Personal Data


When you create an account, interact with courses, or contact us, we collect certain information that you voluntarily provide to us, including:

  • - Identification information: First name, last name, email address, phone number, password.
  • - Billing information: Mailing address, credit card information or other payment methods.
  • - Profile data: Profile picture, descriptions, learning preferences, certifications.
  • - User content: Courses, comments, messages, and other information submitted on the platform.


2.2 Automatically Collected Data


Certain data is collected automatically when you use LearnFlow:

  • - Connection data: IP address, browser type, operating system, pages visited, session duration.
  • - Device data: Unique device identifiers, approximate geographic location (if enabled), mobile application usage data.
  • - Cookies and similar technologies: We use cookies to personalize your experience, analyze the performance of our site, and ensure the security of the services.


3. Use of data


LearnFlow uses your personal data for the following purposes:

  • - Service delivery: To provide and personalize courses, process payments, manage user accounts, and provide technical support.
  • - Improving our services: To analyze usage behaviors to improve our offers, tailor course recommendations, and optimize the technical performance of our platform.
  • - Marketing and communication: To send you updates, notifications about our services, information on new offers, course suggestions, and satisfaction surveys.
  • - Legal compliance: To comply with legal obligations, prevent fraud, resolve disputes, and protect the security of our platform.


4. Data Sharing


LearnFlow only shares your personal data in the following circumstances:

  • - Service Partners: With third parties who help us deliver our services (e.g. payment providers, analytics tools, hosting), subject to contracts that ensure the protection of your data.
  • - Instructors: Your information may be shared with instructors to facilitate interaction in courses (e.g. participation in forums, delivery of certificates).
  • - Legal Compliance: In response to legal requests, such as court orders, regulatory investigations, or to protect our rights or those of third parties.
  • - Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal data may be transferred to the new acquirer.

We do not sell your personal information to third parties.


5. Data Security


The security of your personal information is a priority for LearnFlow. We have implemented technical, administrative and physical security measures to protect your data from unauthorized access, alteration, disclosure or destruction. These measures include:

  • - Data encryption: We use encryption protocols (e.g. SSL/TLS) to secure data transmissions.
  • - Restricted access: Only authorized employees and contractors with a legitimate need to access your data may do so.
  • - Continuous monitoring: We regularly monitor our platform to identify and prevent any potential vulnerabilities or threats.


6. Your privacy rights


In accordance with applicable data protection laws, you have several rights regarding your personal data. You can exercise these rights by contacting us directly (see the "Contact" section below).


6.1 Right of access and rectification

You have the right to access your personal information and request corrections if it is inaccurate or incomplete.


6.2 Right to erasure


You can request the erasure of your personal data in certain circumstances, for example, if it is no longer necessary for the purposes for which it was collected.


6.3 Right to data portability


You have the right to request a copy of your personal data in a structured, commonly used and machine-readable format.


6.4 Right to object and restriction


You can object to the processing of your data in certain circumstances or request the restriction of its use.


6.5 Right to withdraw consent


If we process your data on the basis of your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.


7. Data Retention


We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as otherwise required by applicable law. When your data is no longer needed, we securely delete or anonymize it.


8. International Data Transfer


LearnFlow is a global platform. Your personal data may be transferred to and processed in countries other than the one in which you reside, including outside the European Union. In these cases, we ensure that adequate safeguards are in place to protect your information in accordance with applicable laws, such as the standard contractual clauses approved by the European Commission.


9. Children's Privacy


LearnFlow is not intended for children under the age of 18. We do not knowingly collect personal data from children without parental or guardian consent. If we learn that we have collected data from a child without such permission, we will take steps to delete that information.


10. Changes to this Policy


We may change this Privacy Policy from time to time to reflect changes in our practices or in response to legal changes. We will notify you of any material changes by email or by posting a notice on our platform. The revised version will be effective immediately upon posting. Your continued use of LearnFlow after the changes are posted constitutes acceptance of those changes.


11. Contact


If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at support@learnflow.tech